If search works, there may be an issue with your old profile.
In the drop-down list in the Choose Profile dialog box, choose the new profile name you created and select OK.Ĭlick in the Search box and try your search. Under When starting Microsoft Outlook, use this profile, choose Prompt for a profile to be used and then select OK. You'll find the new profile name you added listed on the General tab in the Mail dialog box. If prompted, provide account information, such as email address and password, and select Next. In the Profile Name box, type a name for the new profile, and then select OK. In the Mail Setup - Outlook dialog box, select Show Profiles, and then select Add in the General tab. Or, you can exit Outlook, and open Mail in the Windows control panel. In Outlook, select File > Account Settings > Manage Profiles.
Follow these steps to create a new profile and test search:
